The Art Of Communicating Online Course

The Art of Communicating

All levels
English

Course Description

In this course, you will learn how to use the 7c’s in all your communication whether written, spoken or even body language. You will learn good verbal communication skills and I teach you simple tricks to make it easier. Good verbal skills are more than just the words we use; you will learn about tone and intonation. I even address the dreaded sentence upending that is plaguing the business world, why it doesn’t work for you and how to defeat the habit. Believe me, if you are an upender you can’t imagine how you are being judged by your peers, your subordinates and your superiors and it ain’t good. I can use the slang word ain’t here because it is being used to prove a point. You will learn good written communication skills as well. Skills such as how to write a professional looking and sounding business letter, the do’s and don’ts of writing business emails. You will learn proper techniques for preparing a written business meeting agenda and how to produce an office memo correctly. I provide downloadable material for you to use as a guide. You will learn how to read body-language and more importantly how to interpret what you are seeing and you will learn how to improve your own body language so that the signals you send agree with the words you are using. You will learn how to delegate properly so that results can be obtained when and how you want them. I go over the good, the bad, and that not so pretty when it comes to delegation and help you understand how to differentiate between them.

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What you’ll learn

good verbal communication skills
written communication skills
read body-language and more importantly how to interpret
delegate properly
how to organize a meeting

Covering Topics

Section 1 : Introduction to the course

Section 2 : Verbal Communication

Section 3 : Written Communication or Be Careful You Are Writing History

Section 4 : The Unspoken Language or Body Language

Section 5 : The What For and How To of Meetings

Section 6 : A Primer on Grammar

Section 7 : DO AS I SAY! Is that the right way to delegate?

Section 8 : Beyond the Basics. Learning How to Communicate With Different Personalities

Section 9 : Knowing is Understanding. How to Identify the Four Basic DISC Types

Section 10 : Communicating for Understanding

Section 11 : What Do I Do Now? He is Really Upset!

Section 12 : Some Final Thoughts

Curriculum

  Section 1 : Introduction to the course
1
Introduction

  Section 2 : Verbal Communication
2
Developing Good Speech Habits
3
Practice Makes Perfect
4
Establishing Intonation and Tone Preview
5
Upending and Up-talking
6
Breaking the Upending and Up-talking Habit
7
Using Your Voice To Influence
8
Developing Good Listening Skills Preview
9
Listening Skills are Essential Leadership Skills
10
Primer on Using the Telephone in Business

  Section 3 : Written Communication or Be Careful You Are Writing History
11
The Tone
12
Emails - What and Why
13
The Mechanics of a Business Email
14
The Mechanics of a Business Letter
15
The Meeting Agenda

  Section 4 : The Unspoken Language or Body Language
16
Understanding Non-Verbal Communication
17
Facial Expression
18
Defensive Bored and Just Tuned Out
19
Misleading Misinforming and Lying
20
Interviews Negotiations and Reflections
21
One Size Does Not Fit All
22
Working With Groups and Disengagement
23
Interpreting Body Language

  Section 5 : The What For and How To of Meetings
24
Introduction to Team Meetings
25
Why Hold the Meeting?
26
Solving the Problem
27
There is a Science to Attending a Meeting
28
One on One Meetings Make Them Work
29
Great One on One Meetings
30
One on One Meeting Prep
31
It All Comes Down to Feedback
32
Great Leadership Requires Great Communication Skills

  Section 6 : A Primer on Grammar
33
Grammar Primer
34
Phrases to Avoid

  Section 7 : DO AS I SAY! Is that the right way to delegate?
35
Successful Delegation is an Art
36
When it Comes to Delegation How and Where Do I Begin?
37
Let's Delegate to Get the Job Done and Done Right

  Section 8 : Beyond the Basics. Learning How to Communicate With Different Personalities
38
Where Do We Go From Here?
39
The Four DISC Personality Types
40
So Different People have Different Personalities, So What

  Section 9 : Knowing is Understanding. How to Identify the Four Basic DISC Types
41
Communicating By the Numbers

  Section 10 : Communicating for Understanding
42
We All Want to be Understood!

  Section 11 : What Do I Do Now? He is Really Upset!
43
Stress or Pressure, Which is It? Does it Matter?
44
Negotiating When Stress and Pressure are in the Equation
45
Motivating in Stress Filled Situation

  Section 12 : Some Final Thoughts
46
Final Thoughts

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