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Want to Show Confidence - Then Learn to Speak With Confidence

What You Say and How You Say It Makes All The Difference Whether In the Way You Speak and Write, or Sit, Stand and Smile. You can do it with much more confidence and poise when you are sure you are do...

  • All levels
  • English

Course Description

What You Say and How You Say It Makes All The Difference Whether In the Way You Speak and Write, or Sit, Stand and Smile. You can do it with much more confidence and poise when you are sure you are doing it right. Communication is the process of exchanging information and ideas and there are many ways to communicate. There are also many ways to mis-communicate. To be an effective and valuab...

What You Say and How You Say It Makes All The Difference Whether In the Way You Speak and Write, or Sit, Stand and Smile. You can do it with much more confidence and poise when you are sure you are doing it right. Communication is the process of exchanging information and ideas and there are many ways to communicate. There are also many ways to mis-communicate. To be an effective and valuable leader it is important that you become skilled in all the different methods of communication that are appropriate. In this course, you will learn how to be a better communicator at work and in your private life. I will take you through the different types of communication, help you asses your communication skill level and teach you techniques to become a better communicator. Think how often you communicate with people during your day. You can spend almost Your entire day communicating. So, why is it very often you find others did not get the message, did not understand what you were trying to accomplish or misunderstood altogether what the plan was. In this course, you will learn how to use the 7cs in all your communication whether written, spoken or even body language. You will learn good verbal communication skills and I teach you simple tricks to make it easier. Good verbal skills are more than just the words we use; you will learn about tone and intonation. I even address the dreaded sentence upending that is plaguing the business world, why it does not work for you and how to defeat the habit. Believe me, if you are an upender you can not imagine how you are being judged by your peers, your subordinates and your superiors and it ainot good. I can use the slang word ainot here because it is being used to prove a point. You will learn good written communication skills as well. Skills such as how to write a professional looking and sounding business letter, the does and do not of writing business emails. You will learn proper techniques for preparing a written business meeting agenda and how to produce an

What you’ll learn
  • you will learn how to be a better communicator at work and in your private life.
  • , you will learn how to use the 7cs in all your communication whether written, spoken or even body language
  • you will learn about tone and intonation.
  • you will learn about tone and intonation.
  • You will learn good written communication skills as well.
  • You will learn proper techniques for preparing a written business meeting agenda and how to produce an office memo correctly.
  • you will learn how to improve your own body language so that the signals you send agree with the words you are using.

Covering Topics

1
Section 1 : Introduction
2
Section 2 : Verbal Communication
3
Section 3 : Written Communication, Remember, What You Write is History
4
Section 4 : The Unspoken Language or Body Language
5
Section 5 : The What For and How To of Meetings
6
Section 6 : A Primer on Grammar
7
Section 7 : DO AS I SAY! Is that the right way to delegate?
8
Section 8 : Beyond the Basics. Learning How to Communicate With Different Personalities
9
Section 9 : Knowing is Understanding. How to Identify the Four Basic DISC Types
10
Section 10 : Communicating for Understanding
11
Section 11 : What Do I Do Now? He is Really Upset!
12
Section 12 : Some Final Thoughts

Curriculum

      Section 1 : Introduction
1
Introduction
      Section 2 : Verbal Communication
2
Developing Good Speech Habits
3
Practice Makes Perfect Preview
4
Establishing Intonation and Tone
5
Using Your Voice To Influence
6
Developing Good Listening Skills Preview
7
Listening Skills are Essential Leadership Skills
8
Primer on Using the Telephone in Business
      Section 3 : Written Communication, Remember, What You Write is History
9
The Tone
10
Emails - What and Why
11
The Mechanics of a Business Email
12
The Mechanics of a Business Letter
13
The Meeting Agenda
      Section 4 : The Unspoken Language or Body Language
14
Understanding Non-Verbal Communication Preview
15
Facial Expression
16
Defensive Bored and Just Tuned Out
17
Misleading Misinforming and Lying
18
Interviews Negotiations and Reflections
19
One Size Does Not Fit All
20
Working With Groups and Disengagement
21
Interpreting Body Language
      Section 5 : The What For and How To of Meetings
22
Introduction to Team Meetings
23
Why Hold the Meeting?
24
Solving the Problem
25
There is a Science to Attending a Meeting
26
One on One Meetings Make Them Work
27
Great One on One Meetings
28
One on One Meeting Prep
29
It All Comes Down to Feedback
30
Great Leadership Requires Great Communication Skills
      Section 6 : A Primer on Grammar
31
Grammar Primer
32
Phrases to Avoid
      Section 7 : DO AS I SAY! Is that the right way to delegate?
33
Successful Delegation is an Art
34
When it Comes to Delegation How and Where Do I Begin?
35
Let's Delegate to Get the Job Done and Done Right
      Section 8 : Beyond the Basics. Learning How to Communicate With Different Personalities
36
Where Do We Go From Here?
37
The Four DISC Personality Types
38
So Different People have Different Personalities, So What
      Section 9 : Knowing is Understanding. How to Identify the Four Basic DISC Types
39
Communicating By the Numbers
      Section 10 : Communicating for Understanding
40
We All Want to be Understood!
      Section 11 : What Do I Do Now? He is Really Upset!
41
Stress or Pressure, Which is It? Does it Matter?
42
Negotiating When Stress and Pressure are in the Equation
43
Motivating in Stress Filled Situation
      Section 12 : Some Final Thoughts
44
Conclusions Drawn

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