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Six Sigma Black Belt: Become a QFD Specialist

If a Customer is buying an Air-Conditioner, will he inform the Manufacturer that the Air-Conditioner should give a cooling of 16 to 22 degree Celsius? If he is buying a Car, will he ever inform the Ma...

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  • English

Course Description

If a Customer is buying an Air-Conditioner, will he inform the Manufacturer that the Air-Conditioner should give a cooling of 16 to 22 degree Celsius? If he is buying a Car, will he ever inform the Manufacturer that he needs a car that has a mileage of 42 km per liter? As you can see, the Customer Requirements are always hazy. Although the Customer may think he Knows What he Wants, he Does not...

If a Customer is buying an Air-Conditioner, will he inform the Manufacturer that the Air-Conditioner should give a cooling of 16 to 22 degree Celsius? If he is buying a Car, will he ever inform the Manufacturer that he needs a car that has a mileage of 42 km per liter? As you can see, the Customer Requirements are always hazy. Although the Customer may think he Knows What he Wants, he Does not have the Technical or Engineering Specifications of Communicating exactly What he Wants. This conversion of Customer Requirements into Technical or Engineering Specifications is the job of this tool: The Quality Function Deployment (popularly known as QFD). QFD is a unique tool and has a structured approach to identify these requirements. Due to its complexity, this tool is generally only used in Six Sigma Black Belt Projects. Although, I have seen a few Green Belts use this tool in their Six Sigma projects too. There is also enough scope of using this tool as a standalone technique without being dependent on a Six Sigma project.

What you’ll learn
  • The Quality Function Deployment
  • standalone technique
  • Six Sigma Black Belt Projects

Covering Topics

1
Section 1 : Introduction to Quality Function Deployment (QFD)
2
Section 2 : History of QFD
3
Section 3 : How did QFD Gain Prominence?
4
Section 4 : 7 Easy Steps to Construct QFD
5
Section 5 : Example of Constructing a QFD
6
Section 6 : Key Points to Facilitate QFD Discussions

Curriculum

      Section 1 : Introduction to Quality Function Deployment (QFD)
1
QFD Introduction_Part 01 Preview
2
QFD Introduction_Part 02
3
QFD Introduction_Part 03
      Section 2 : History of QFD
4
History of QFD_Part 01 Preview
5
History of QFD_Part 02
6
History of QFD_Part 03
      Section 3 : How did QFD Gain Prominence?
7
How did QFD Gain Prominence? Part 01
8
How did QFD Gain Prominence? Part 02
      Section 4 : 7 Easy Steps to Construct QFD
9
The 4 Houses of Quality
10
7 Easy Steps to Construct the House of Quality_Part 01
11
7 Easy Steps to Construct the House of Quality_Part 02
12
7 Easy Steps to Construct the House of Quality_Part 03
13
7 Easy Steps to Construct the House of Quality_Part 04
      Section 5 : Example of Constructing a QFD
14
Example of QFD_Part 01 Preview
15
Example of QFD_Part 02
16
Example of QFD_Part 03
17
Example of QFD_Part 04
18
Example of QFD_Part 05
19
Example of QFD_Part 06
20
Example of QFD_Part 07
21
Example of QFD_Part 08
      Section 6 : Key Points to Facilitate QFD Discussions
22
Key Points to Facilitate QFD Discussions_Part 01
23
Key Points to Facilitate QFD Discussions_Part 02

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