CompTIA A+ Training Course

  Part-1: Mobile Devices
Lecture-1: Install & configure laptop hardware & components 
·       Hardware/device replacement

·       Practical Exercise                          

Lecture-2: Install components within the display of a laptop 
·       Types

·       WiFi antenna connector/placement

·       Webcam

·       Microphone

·       Inverter

·       Digitizer/touchscreen

·       Practical Exercise              

Lecture-3: Use appropriate laptop features 
·       Special function keys

·       Docking station

·       Port replicator

·       Physical laptop lock and cable lock

·       Rotating/removable screens

·       Practical Exercise              

Lecture-4: Compare & contrast various types of mobile devices 
·       Tablets

·       Smartphones

·       Wearable technology devices

·       E-readers

·       GPS

·       Practical Exercise              

Lecture-5: Connect & configure accessories & ports of mobile devices 
·       Connection types

·       Accessories

·       Practical Exercise              

Lecture-6: Basic mobile device network connectivity & application support 
·       Wireless/cellular data network      

·       Corporate and ISP email configuration    

·       PRI updates/PRL updates/(enable/disable)                      

·       Radio firmware

·       IMEI vs. IMSI

·       VPN

·       Bluetooth  

·       Integrated commercial provider    

·       Practical Exercise                          

Lecture-7: Methods to perform mobile device synchronization 
·       Synchronization methods              

·       Connection types to enable

·       Types of data to synchronize                    

·       Mutual authentication for multiple services (SSO)           

·       Software requirements to install the application on the PC

·       Practical Exercise

  Part-2: Networking
Lecture-8: TCP and UDP ports, protocols, & their purposes 
·      Ports and protocols

·      TCP vs. UDP

·      Practical Exercise              

Lecture-9: Common networking hardware devices 
·      Routers

·      Switches

·      Access points

·      Cloud-based network controller

·      Firewall

·      Network interface card

·      Repeater

·      Hub

·      Cable/DSL modem

·      Bridge

·      Patch panel

·      Power over Ethernet (PoE)

·      Ethernet over Power

·      Practical Exercise              

Lecture-10: Install & configure a basic wired/wireless SOHO network 
·      Router/switch functionality          

·      Access point settings         

·      IP addressing        

·      NIC configuration 

·      QoS

·      Cable/DSL modem configuration 

·      Wireless settings

·      End-user device configuration      

·      Firewall settings    

·      IoT device configuration   

·      Practical Exercise              

Lecture-11: Compare & contrast wireless networking protocols 
·      802.11a

·      802.11b

·      802.11g

·      802.11n

·      802.11ac

·      Frequencies

·      Channels    

·      4G

·      5G

·      Bluetooth  

·      LTE

·      NFC          

·      RFID         

·      Zigbee       

·      Z-Wave     

·      3G

·      Practical Exercise                          

Lecture-12: Summarize properties & purposes of services provided by networked hosts 
·      Server roles

·      Internet appliance

·      Legacy/embedded systems

·      Practical Exercise              

Lecture-13: Explain common network configuration concepts 
·      IP addressing

·      DNS          

·      Gateway

·      DHCP       

·      VPN

·      VLAN

·      IPv4 vs. IPv6        

·      NAT

·      Subnet mask

·      Practical Exercise                          

Lecture-14: Compare & contrast Internet connection types, network types, & their features 
·      Internet connection types              

·      Network types

·      Practical Exercise              

Lecture-15: Use appropriate networking tools 
·      Crimper

·      Cable stripper

·      Multimeter

·      Tone generator and probe

·      Cable tester

·      Loopback plug

·      Punchdown tool

·      WiFi analyser

·      Practical Exercise

  Part-3: Hardware
Lecture-16: Explain basic cable types, features, & their purposes 
·      Network cables

·      Video cables          

·      Peripheral cables

·      Hard drive cables

·      Multipurpose cables          

·      Adapters

·      Practical Exercise              

Lecture-17: Identify common connector types 
·      RJ-11

·      RG-6

·      DB-9

·      RJ-45

·      USB          

·      Lightning

·      RS-232      

·      Micro-USB

·      SCSI

·      BNC          

·      Mini-USB  

·      eSATA

·      RG-59       

·      USB-C      

·      Molex

·      Practical Exercise              

Lecture-18: Install RAM types 
·      RAM types

·      Single channel

·      Dual channel

·      Triple channel

·      Error correcting

·      Parity vs. non-parity

·      Practical Exercise              

Lecture-19: Select, install and configure storage devices 
·      Optical drives        

·      Magnetic hard drives        

·      Hybrid drives

·      Flash

·      Solid-state drives  

·      Configurations

·      Practical Exercise              

Lecture-20: Install & configure motherboards, CPUs,& add-on cards 
·      Motherboard form factor  

·      Compatibility

·      Cooling mechanism

·      Motherboard connectors types      

·      CMOS battery       

·      Expansion cards

·      CPU features

·      BIOS/UEFI settings

·      Practical Exercise                          

Lecture-21: Explain the purposes & uses of various peripheral types 
·      Printer        

·      Signature pad        

·      KVM

·      ADF/flatbed scanner

·      Game controllers   

·      Magnetic reader/chip reader

·      Barcode scanner/QR scanner        

·      Camera/webcam    

·      NFC/tap pay device

·      Monitors    

·      Microphone           

·      Smart card reader

·      VR headset           

·      Speakers    

·      Optical drive types

·      Headset     

·      Mouse        

·      Projector    

·      Keyboard  

·      Touchpad  

·      External storage drives

·      Practical Exercise                          

Lecture-22: Summarize power supply types and features 
·      Input 115V vs. 220V

·      Output 5V vs. 12V

·      24-pin motherboard adapter

·      Wattage rating

·      Number of devices/types of devices to be powered

·      Practical Exercise              

Lecture-23: Select & configure appropriate components for a custom PC configuration to meet customer specifications or needs 
·      Graphic/CAD/CAM design workstation  

·      Gaming PC

·      Standard thick client

·      Audio/video editing workstation  

·      Thin client

·      Network attached storage device 

·      Virtualization workstation

·      Practical Exercise              

Lecture-24: Install and configure common devices 
·      Desktop

·      Laptop/common mobile devices

·      Practical Exercise              

Lecture-25: Configure SOHO multifunction devices/printers & settings 
·      Use appropriate drivers for a given operating system

·      Device sharing

·      Public/shared devices

·      Practical Exercise

Lecture-26: Install and maintain various print Technologies 
·      Laser

·      Inkjet

·      Impact

·      Virtual

·      Thermal

·      3D printers

·      Practical Exercise

  Part-4: Virtualization and Cloud Computing
Lecture-27: Compare and contrast cloud computing concepts 
·      Common cloud models

·      Shared resources

·      Rapid elasticity

·      On-demand

·      Resource pooling

·      Measured service

·      Metered

·      Off-site email applications

·      Cloud file storage services

·      Virtual application streaming/cloud-based applications

·      Virtual desktop

·      Practical Exercise              

Lecture-28: Set up & configure client-side virtualization 
·      Purpose of virtual machines

·      Resource requirements

·      Emulator requirements

·      Security requirements

·      Network requirements

·      Hypervisor

·      Practical Exercise

  Part-5: Hardware and Network Troubleshooting
Lecture-29: Use the best practice methodology to resolve problems 
·      Always consider corporate policies, procedures, & impacts before implementing changes

·      Identify the problem

·      Establish a theory of probable cause (question the obvious)

·      Test the theory to determine cause

·      Establish a plan of action to resolve the problem and implement the solution

·      Verify full system functionality and, if applicable, implement

·      preventive measures

·      Documents findings, outcomes and actions

·      Practical Exercise              

Lecture-30: Troubleshoot problems related to motherboards, RAM, CPUs, & power 
·      Continuous reboots           

·      Smoke

·      Unexpected shutdowns    

·      No power  

·      Burning smell

·      System lockups     

·      Overheating           

·      Proprietary crash screens

·      POST  code beeps

·      Blank screen on bootup     

·      Intermittent device failure

·      Distended capacitors

·      BIOS time and setting resets        

·      Fans spin – no power to other devices      

·      Log entries and error messages

·      Attempts to boot to incorrect device

·      Indicator lights

·      Practical Exercise                          

Lecture-31: Troubleshoot hard drives and RAID arrays 
·      Read/write failure

·      Slow performance

·      Loud clicking noise

·      Failure to boot

·      Drive not recognized

·      OS not found

·      RAID not found

·      RAID stops working

·      Proprietary crash screens(BSOD/pin wheel)

·      S.M.A.R.T.  errors

·      Practical Exercise              

Lecture-32: Troubleshoot video, projector, and display issues 
·      Artifacts    

·      Distorted geometry

·      VGA mode           

·      Incorrect color patterns     

·      Burn-in

·      No image on screen           

·      Dim image 

·      Oversized images and icons

·      Overheat shutdown           

·      Flickering image    

·      Dead pixels           

·      Distorted image

·      Practical Exercise                          

Lecture-33: Troubleshoot common mobile device issues while adhering to the appropriate procedures 
·      No display

·      Dim display

·      Flickering display

·      Sticking keys

·      Intermittent wireless

·      Battery not charging

·      Ghost cursor/pointer drift

·      No power

·      Num lock indicator lights

·      No wireless connectivity

·      No Bluetooth connectivity

·      Cannot display to external monitor

·      Touchscreen non-responsive         

·      Apps not loading   

·      Document and label cable

·      Slow performance 

·      Unable to decrypt email    

·      Organize parts

·      Extremely short battery life          

·      Refer to manufacturer resources

·      Overheating           

·      Use appropriate hand tools

·      Frozen system       

·      No sound from speakers   

·      GPS not functioning         

·      Swollen battery     

·      Practical Exercise              

Lecture-34: Troubleshoot printers 
·      Paper jam   

·      Printer will not print

·      Streaks       

·      No connectivity     

·      Color prints in wrong print color

·      Faded prints          

·      Garbled characters on paper

·      Unable to install printer

·      Ghost images         

·      Vertical lines on page        

·      Printing blank pages

·      Toner not fused to the paper

·      Backed-up print queue  

·      Practical Exercise

Lecture-35: Troubleshoot common wired & wireless network problems 
·      Limited connectivity

·      Unavailable resources

·      Internet

·      Local resources

·      Shares

·      Printers

·      Email

·      No connectivity

·      APIPA/link local address

·      Intermittent connectivity

·      IP conflict

·      Slow transfer speeds

·      Low RF signal

·      SSID not found

·      Practical Exercise

  Part-6: Operating Systems
Lecture 36: Compare & contrast common operating system types & their purposes 
·      32-bit vs. 64-bit

·      Workstation operating systems

·      Cell phone/tablet operating systems

·      Compatibility concerns

·      Vendor-specific limitations

·      Practical Exercise

Lecture 37: Compare & contrast features of Microsoft Windows versions 
·      Windows 7

·      Windows 8

·      Windows 8.1

·      Windows 10

·      Corporate vs. personal needs

·      Desktop styles/user interface

·      Practical Exercise

Lecture 38: Summarize general OS installation considerations and upgrade methods 
·      Boot methods

·      Type of installations

·      Partitioning

·      File system types/formatting

·      Load alternate third-party drivers when necessary

·      Workgroup vs. Domain setup

·      Time/date/region/language settings

·      Driver installation, software, and Windows updates

·      Factory recovery partition

·      Properly formatted boot drive with the correct partitions/format

·      Prerequisites/hardware compatibility

·      Application compatibility

·      OS compatibility/upgrade path

·      Practical Exercise              

· Lecture 39: Given a scenario, use appropriate Microsoft command line tools 
·      Navigation

·      Ipconfig

·      Ping

·      Tracert

·      Netstat

·      Nslookup

·      Shutdown

·      Dism

·      Sfc

·      Chkdsk

·      Diskpart

·      Taskkill

·      Gpupdate

·      Gpresult

·      Format

·      Copy

·      Xcopy

·      Robocopy

·      net use

·      net user

·      [command name] /?

·      Commands available with standard privileges vs. administrative privileges

·      Practical Exercise              

Lecture 40: Given a scenario, use Microsoft operating system features and tools 
·      Administrative

·      MSConfig

·      Disk Management

·      Task Manager

·      System utilities      

·      Practical Exercise  

Lecture 41: Given a scenario, use Microsoft Windows control Panel utilities. 
·      Internet Options.

·      Display/Display Settings

·      User Accounts

·      Folder Options

·      System

·      Windows Firewall

·      Power Options

·      Credential Manager

·      Programs and features

·      HomeGroup

·      Devices and Printers

·      Sound

·      Troubleshooting

·      Network and Sharing Center

·      Device Manager

·      BitLocker

·      Sync Center

·      Practical Exercise              

Lecture 42: Summarize application installation and configuration concepts 
·      System requirements

·      OS requirements

·      Methods of installation and deployment

·      Local user permissions

 

·      Security considerations                  

·      Practical Exercise

Lecture 43: Given a scenario, configure Microsoft Windows networking on a client/desktop 
·      HomeGroup vs. Workgroup

·      Domain setup

·      Network shares/administrative shares/mapping drives

·      Printer sharing vs. network printer mapping

·      Establish networking connections

·      Proxy settings

·      Remote Desktop Connection

·      Remote Assistance

·      Home vs. Work vs. Public network settings

·      Firewall settings

·      Configuring an alternative IP address  in Windows

·      Network card properties   

·      Practical Exercise  

Lecture 44: Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating system 
·      Best practices

·      Tools

·      Features

·      Basic Linux commands     

·      Practical Exercise

  Part-7: Security
Lecture 45: Summarize the importance of physical security measures 
·      Mantrap

·      Badge reader

·      Smart card

·      Security guard

·      Door lock

·      Biometric locks

·      Hardware tokens

·      Cable locks

·      Server locks

·      USB locks

·      USB locks

·      Key fobs

·      Entry control roster

·      Practical Exercise

Lecture 46: Explain logical security concepts 
·      Active Directory

·      Software tokens

·      MDM policies

·      Port security

·      MAC address filtering

·      Certificates

·      Antivirus/Anti-malware

·      Firewalls

·      User authentication/strong passwords

·      Multifactor authentication

·      Directory permissions

·      VPN

·      DLP

·      Access control lists

·      Smart card

·      Email filtering

·      Trusted/untrusted software sources

·      Principle of least privilege

·      Practical Exercise

Lecture 47: Compare & contrast wireless security protocols & authentication methods 
·      Protocols and encryption

·      Authentication

·      Practical Exercise

Lecture 48: Detect, remove,& prevent malware using appropriate tools & methods 
·      Malware

·      Tools and methods

·      Practical Exercise

Lecture 49: Compare & Contrast social engineering, threats & vulnerabilities 
·      Social engineering

·      DDoS

·      DoS

·      Zero-day

·      Man-in-the-middle

·      Brute force

·      Dictionary

·      Rainbow table

·      Spoofing

·      Non-compliant systems

·      Zombie

·      Practical Exercise

Lecture 50: Compare & contrast the differences of basic Microsoft Windows OS security settings 
·      User and groups

·      NTFS vs. share permissions

·      Shared files and folders

·      System files and folders

·      User authentication

·      Run as administrator vs. standard user

·      BitLocker

·      BitLocker To Go

·      EFS

·      Practical Exercise

Lecture 51: Implement security best practices to secure a workstation 
·      Password best practices

·      Account management

·      Disable autorun

·      Data encryption

·      Patch/update management

·      Practical Exercise

Lecture 52: Implement methods for securing mobile devices 
·      Screen locks

·      Remote wipes

·      Locator applications

·      Remote backup applications

·      Failed login attempts restrictions

·      Antivirus/Anti-malware

·      Patching/OS updates

·      Biometric authentication

·      Full device encryption

·      Multifactor authentication

·      Authenticator applications

·      Trusted sources vs. untrusted sources

·      Firewalls

·      Policies and procedures

·      Practical Exercise

Lecture 53: Implement appropriate data destruction & disposal methods 
·      Physical destruction

·      Recycling or repurposing best practices

·      Practical Exercise

Lecture 54: Configure security on SOHO wireless & wired networks 
·      Wireless-specific

·      Change default usernames and passwords

·      Enable MAC filtering

·      Assign static IP addresses

·      Firewall settings

·      Port forwarding/mapping

·      Disabling ports

·      Content filtering/parental controls

·      Update firmware

·      Physical security

·      Practical Exercise

  Part-8: Software Troubleshooting
Lecture 55: Troubleshoot Microsoft Windows OS problems 
·      Common symptoms

·      Common solutions

·      Practical Exercise

Lecture 56: Troubleshoot & resolve PC security issues 
·      Common symptoms

·      Practical Exercise

Lecture 57: Use best practices procedures for malware removal 
·      Identify and research malware symptoms

·      Quarantine the infected systems

·      Disable System Restore (in Windows)

·      Remediate the infected systems

·      Schedule scans and run updates

·      Enable System Restore & create a restore point (in Windows).

·      Educate the end user

·      Practical Exercise

Lecture 58: Troubleshoot mobile OS & application issues 
·      Common symptoms

·      Practical Exercise

Lecture 59: Troubleshoot mobile OS & application security issues 
·      Common symptoms

·      Practical Exercise

  Part-9: Operational Procedures
Lecture 60: Compare & contrast best practices associated with types of documentation 
·      Network topology diagrams

·      Knowledge base/articles

·      Incident documentation

·      Regulatory and compliance policy

·      Acceptable use policy

·      Password policy

·      Inventory management

·      Practical Exercise

Lecture 61: Implement basic change management best practices 
·      Documented business processes

·      Purpose of the change

·      Scope the change

·      Risk analysis

·      Plan for change

·      End-user acceptance

·      Change board

·      Backout plan

·      Document changes

·      Practical Exercise

Lecture 62: Implement basic disaster prevention & recovery methods 
·      Backup and recovery

·      Backup testing

·      UPS

·      Surge protector

·      Cloud storage vs. local storage backups

·      Account recovery options

·      Practical Exercise

Lecture 63: Explain common safety procedures 
·      Equipment grounding

·      Proper component handling and storage

·      Personal safety

·      Toxic waste handling

·      Compliance with government regulations

·      Practical Exercise

Lecture 64: Explain environmental impacts & appropriate controls 
·      MSDS documentation for handling & disposal

·      Power surges, brownouts, and blackouts

·      Dust and debris

·      Temperature, humidity level

·      Protection from airborne particles

·      Compliance to government regulations

·      Practical Exercise

Lecture 65: Explain the processes for addressing prohibited content/activity & privacy, licensing & policy concepts 
·      Incident response

·      Licensing/DRM/EULA

·      Regulated data

·      Follow all policies and security best practices

·      Practical Exercise

Lecture 66: Use proper communication techniques & professionalism 
·      Use proper language & avoid jargon acronyms, and slang, when applicable

·      Maintain a positive attitude/project confidence

·      Actively listen (taking notes) & avoid interrupting the customer

·      Be culturally sensitive

·      Be on time (if late, contact the customer)

·      Avoid distractions

·      Dealing with difficult customers or situations

·      Set & meet expectations/timeline & communicate status with the customer

·      Deal appropriately with customers’ confidential & private materials

·      Practical Exercise

Lecture 67: Identify the basics of scripting 
·      Script file types

·      Environment variables

·      Basic data types

·      Comment syntax

·      Basic script constructs

·      Practical Exercise

Lecture 68: Use remote access technologies 
·      RDP

·      Telnet

·      SSH

·      Third-party tools

·      Security considerations of each access method

·      Practical Exercise